|
|
| | |
|
Return Policy
At SSNautical.com, we want you to feel confident when you order from us. Because many of our products are custom made for each customer, not all items are returnable. Please review the guidelines below and contact us before sending any merchandise back.
Return Approval & Eligibility
- All returns must be approved in advance by SS Graphics, Inc.
- Not all products are returnable; eligibility is determined by our Customer Service team.
- Every return requires a Return Authorization Number (“RA”).
- RA numbers must be requested within 15 days of receipt of the product.
- Returnable merchandise may be subject to a restocking fee.
Non-Returnable Items
Because they are produced specifically for you, the following items are non-refundable:
- Custom signs and graphics
- Personalized or custom products
- Imprinted or embroidered items
If you believe your custom order is defective or we made an error, please contact us so we can review your order and discuss options.
Condition of Returned Merchandise
- Products must be in new, unused condition.
- Original packaging and all included components must be intact.
- Items that show signs of use, installation, or damage may not be eligible for return.
Shipping & Handling Charges
- The original shipping and handling charges are not refundable.
- Return shipping costs are the customer’s responsibility unless otherwise authorized by SS Graphics, Inc.
- Common Carrier / Motor Freight shipments may include crating or boxing charges, which are also not refundable.
How to Request a Return Authorization (RA)
- Locate your order number and the item(s) you wish to return.
- Contact our Customer Service team by email or phone to request an RA number and return instructions.
- Once approved, clearly write the RA number on the outside of your package and include any documentation we provide.
- Ship your package using a prepaid, insured, traceable method to the address given to you by our Customer Service Representative.
Contact Customer Service
Our Customer Service Representatives are happy to help with questions about returns before you ship anything back.
Phone: 1-800-513-1695
Email: Sales@SSNautical.com
Prices, specifications, and policies on this web site are subject to change without notice. We reserve the right to correct typographic errors. For additional terms that apply to your use of this web site and your purchases, please review our Terms of Service and Shipping Policy.
| |
| | |
|
|